-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Software and How To Questions
- iPhone Photo Transfer

Create an account on the HP Community to personalize your profile and ask a question
12-18-2019 10:43 AM
me and my family have been having these problems for a while now. every time we go to move photos onto a computer, the PC either doesn't recognize the phone, or it encounters an error while moving photos. we've tried different USB ports, cables, and PC's but it doesn't matter. the issue I'm currently having is that my desktop says it recognizes my phone, and I can open it, but if I try moving the files manually I get the error "Device is unreachable" after a few photos have moved. If I try moving them Via the old version of the built in windows photo importer, it says a similar error after moving a few photos. when I try importing them through the Photos app, It says there are no USB devices connected.
Any tips? Windows is up to date, as well as iTunes.
12-18-2019 11:04 AM
I am curious whether you have tried installing iCloud for windows onto the computer and using it to view / print your photos originally taken on your iPhone.
I use this method on Windows 10 Pro PC to access photos taken on iPad Pro.
Any photos are set to be downloaded to my Windows PC.
(Check the box next to Photos in iCloud and shown in the example picture at the website.)
In my case, iCloud photos from iPad show up in Windows computer in Folder:
C:\Users\MyAccount\Pictures\iCloud Photos\Downloads
Nice and neat - no "transfer" beyond having installed the iCloud app for Windows and setting the options.
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.