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HP Recommended
HP Laptop PC 15-da3001tu
Microsoft Windows 11

please solve the issue as fast as you can.

my laptop is also slowing down

3 REPLIES 3
HP Recommended

You have drivers that have been identified as having problems.  They need to be upgraded or removed in order to enable memory protection

 

BeemerBiker_0-1667759792261.png

 

For my Z400, clicking on the "Review drivers" shows that my Casio label printer does not meet Microsoft requirements.  I moved the label printer from my windows 11 system to a windows 10  (the z400) that is not critical to my needs.

BeemerBiker_1-1667759981632.png

The Realtek and creative labs drivers also are not secure on my Z400.

BeemerBiker_2-1667760049424.png

 

Possibly the drivers you have may be upgradeable or possibly are not even being used and could be removed.

 

Your system running slow is another problem.  You might need to use the clean disk tool to free up space or you might need additional memory.  The task manager can show processes that are hogging the CPU and memory.

 

It took about an hour or more to remove all bad drivers from my Area51 system.  Just uninstalling that Casio label printer did not remove the the drivers, I had to manually remove (un-register) them not just delete.


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HP Recommended

how to remove these drivers

HP Recommended

Look at your list of incompatible drivers and see if you can figure out what package they came from.

If the package is not needed then uninstall the package and see if the problem goes away.

If the driver was used by the audio, video or the motherboard then it would be a mistake to remove the driver as that device may no longer function.

 

My bad drives were from a label printer.  I removed the drivers one at a time.  Had to find them first. Normally they are in /windows/inf and need to be removed by using the administrator command prompt.  Below shows how to remove "CGY012.sys" note that the actual file is an INF file which can be identified by expanding the "CGY012.sys"

 

BeemerBiker_0-1667924473987.png

 

It is likely that removing the following will stop the sound systems.   It is  also possible that they are not being used if they were old drivers that had been "replaced" by newer windows 10 drivers.

BeemerBiker_1-1667924648530.png

 

If you copy the inf file to a USB flash it can always be re-installed should the removal cause problems.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.