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Aloharose
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Message 1 of 2
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my HP computer keeps telling me it is not processing my print request from my document

HP Recommended
Pavilion desktop 590-p0086
Microsoft Windows 10 (64-bit)

I have reset the print spooler. restarted my computer. the printer seems to be OK it does everything else.

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Aloharose

 

Welcome to the HP Support Community. 

 

This could be an issue with the printer driver. To better assist you - 

 

1) What's the model name of the printer? Click here for steps on finding the information we need. Do not share any of your personal information such as serial, phone number, email ID, etc.

2) Are you able to make a copy? 

 

While you respond to that, try these steps -

 

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

 

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.
15)Click on the downloaded file and follow the on-screen instructions.


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!
 

Asmita
I am an HP Employee

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