my hp320 webcam is not working while taking aadhaar card

[Akshaya_new]

my webcam Hp 320 fhd is not working

[VikramTheGreat]

Hi @Akshaya_new,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP 320 FHD Webcam is not working on Windows 11, here are some steps you can take to troubleshoot and resolve the issue:

Step-by-Step Troubleshooting

1. Check Physical Connection

• Ensure the webcam is securely connected to a USB-A port.
• Try a different USB port or another computer to rule out port issues.

2. Check Privacy Settings

• Go to Settings > Privacy & Security > Camera.
• Make sure Camera access is turned on for both the system and individual apps (like Zoom, Teams, etc.).

3. Test with the Camera App

• Open the Camera app from the Start menu.
• If the webcam works here, the issue may be app-specific.

4. Update or Reinstall Drivers

• Open Device Manager.
• Expand Imaging Devices or Cameras.
• Right-click the HP 320 FHD Webcam and choose Update driver.
• If that doesn’t help, choose Uninstall device, then unplug and replug the webcam to reinstall it.

5. Close Conflicting Apps

• Ensure no other apps (like Zoom, Skype, OBS) are using the webcam in the background.

For additional help, please use the link: HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support