• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 11

My webcam hp320 fhd is not showing automatic installation notification when i go onto the support page its  not showing any softwares or drivers

1 REPLY 1
HP Recommended

Okay, Shakaib1, it's frustrating when your webcam doesn't install automatically! Here's what might be happening and how to troubleshoot your HP 320 FHD Webcam on Windows 11:

It's common for modern webcams, especially plug-and-play devices like many HP webcams, not to have separate software or driver downloads on their support pages. Windows 11 often uses generic drivers that should allow the webcam to function.

The fact that you're not seeing an automatic installation notification could point to a few things. Let's try these steps:


Troubleshooting Your HP 320 FHD Webcam

Here's a breakdown of what you can do to get your webcam working:

1. Check Basic Connections and Restart 🔌💻

  • Reconnect the Webcam: Unplug the webcam, wait a few seconds, and plug it into a different USB port if possible.1 Sometimes, a port can be faulty.
     
  • Restart Your Computer: A simple restart can often resolve driver detection issues.

2. Verify in Device Manager ⚙️

  • Right-click on the Start button and select Device Manager.
  • Look for categories like "Cameras," "Imaging devices," or possibly "Other devices" (if the webcam is unrecognized).
  • If you see the HP 320 FHD Webcam:
    • Right-click on it and select "Update driver."
    • Choose "Search automatically for drivers." Windows will attempt to find a suitable driver.
    • If that doesn't work, you can try right-clicking again and selecting "Uninstall device" (if prompted, do not check the box to delete the driver software). Then, restart your computer. Windows should attempt to reinstall it.
  • If you see an "Unknown device" or the webcam under "Other devices": This means Windows isn't recognizing it properly. Try right-clicking it and selecting "Update driver," then "Search automatically for drivers."

3. Check Camera Privacy Settings 🤫

Windows 11 has privacy settings that can prevent apps from accessing your webcam.2

 

 

  • Go to Settings (Win key + I).
  • Click on Privacy & security.
  • Scroll down and click on Camera under "App permissions."
  • Ensure that "Camera access" is turned On.
  • Also, ensure "Let apps access your camera" is turned On.
  • Review the list of apps and make sure the specific app you want to use the webcam with has permission.

4. Run Windows Troubleshooter 🛠

  • Go to Settings > System > Troubleshoot.
  • Click on Other troubleshooters.
  • Look for a Camera troubleshooter and run it. If not available, the Hardware and Devices troubleshooter (if present) might also help.

5. Test With a Different Application 📷

Try using your webcam with a different application (e.g., the built-in Windows Camera app, a different video conferencing tool). This can help determine if the issue is with a specific app or the webcam/driver itself.

6. Check for Windows Updates 🔄

Ensure your Windows 11 is fully updated, as updates can include driver improvements.

  • Go to Settings > Windows Update.
  • Click Check for updates.

If after trying these steps the webcam still isn't detected or working, and HP's support page truly offers no specific drivers for Windows 11 (which, again, is common for plug-and-play devices), the issue might be:

  • A faulty webcam: If possible, try testing the webcam on a different computer to see if it works there.
  • A more complex Windows driver conflict: This is less common but possible.

Since you mentioned the HP support page isn't showing software or drivers, it's likely designed to be a plug-and-play device relying on Windows' built-in UVC (USB Video Class) drivers. The troubleshooting steps above are your best bet for getting it recognized.

Your Friendly Neighbourhood Product Support Engineer
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.