myHP

[MrMcBadger]

I recently bought a new HP Desktop. It has myHP installed, but on opening, all I get is the image below. What is myHP for?

[Raj_05 · Accepted solution]

Hi @MrMcBadger,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The myHP application is a utility software that comes pre-installed on HP desktops and laptops. Here are some of the key features and purposes of the myHP application.

Device Status and Notifications:

• myHP provides important notifications regarding your device’s status, alerts for hardware and software updates, and any necessary actions you might need to take to keep your device running smoothly.

Personalized Experience:

• It offers a personalized dashboard where you can quickly assess the status of your device, check for updates, and manage device settings.

Support and Troubleshooting:

• myHP includes tools to help troubleshoot and resolve common issues. It can guide you through setting up and using your HP device, and provides easy access to customer support resources.

HP Account:

• It enables you to manage your HP account, warranties, and register your products for a more tailored customer support experience.

If you are encountering issues with opening or using the myHP application, try the following steps:

• Make sure your system is updated with the latest Windows and driver updates.
• Reboot your device and try opening myHP again.
• If the problem persists, consider reinstalling the myHP app via the Microsoft Store to ensure you have the latest version.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[MrMcBadger]

I've tried this several times and it still doesn't work. I also cannot log in to the HP Support Assistant. I'm beginning to regret buying a new HP desktop.

[Chimney_83]

Thank you for getting back to us @MrMcBadger, were you able to install all the Windows updates on the computer?

If so, and the issue persists, recommend you uninstall HP Support Assistant, restart your computer and install it back from the below link. 

https://support.hp.com/us-en/help/hp-support-assistant

This should help you sign in into HP Support Assistant.