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naughhair
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Solved!

need driver

HP Recommended
dvd1040e-4H12
Microsoft Windows XP

                                                                                                                                                                                                                                        

I need a driver for dvd1040e-4H12  s#edit .  Can the forum help?

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A4Apollo
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Hey there! @naughhair, Thanks for stopping by the HP Support Forums!

 

I understand you need drivers for the external DVD drive.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes to your PC?

 

Do you see an exclamation mark in device manager?

 

Have you tried connecting the DVD drive to different USB ports on your PC?

 

There are no specific drivers for optical drives, they are included in Windows.

 

Try the steps recommended below.

 

Disconnect the DVD drive from your PC.
In Windows, search for and open Device Manager.
The Device Manager window opens.
Double-click Universal Serial Bus Controllers to expand the list.
Right-click the first USB Root Hub in the list, then select Uninstall.
Click OK to confirm.
Continue uninstalling all USB Root Hubs listed.
Close Device Manager and restart the computer.
Reconnect the DVD device that was having problems and test it to see if it works.

 

Also, right click on the DVD drive in device manager and select update driver software.

 

Lastly, try the steps recommended below.

 

Remove Drive from Device Manager 
Remove the drive name from Device Manager: 

Close the Properties window and select the CD drive name. 
Click the Uninstall or Remove button (in Windows XP this is the square button with a red X). 
Click Yes or OK to remove the CD listing. Do not restart the PC. 
Close Device Manager. 
If your PC has Windows XP, perform the next step to clear the registry filters without restarting the PC. 
Clearing the registry filters in XP 
Click Start, Run, and type the following into the Open field: regedit 
Click OK. The registry editor appears. 
In Windows XP, click File, Export, type a filename that is easy for you to remember, and click Save. 
In Windows 2000, click Registry, Export Registry File, type a filename that's easy for you to remember, and click Save. 
A copy of the registry has saved for back-up purposes. 

Click the plus sign (+) next to the following items in the list: 
•HKEY_LOCAL_MACHINE 
•SYSTEM 
•CurrentControlSet (or the current control set with lowest number if that is all that is listed) 
•Control 
•Class 
Select 4D36E965-E325-11CE-BFC1-08002BE10318. 
Select UpperFilter in the right window and press the Delete key. 
Confirm the deletion by clicking Yes. 
Select LowerFilters in the right window and press the Delete key. 
Confirm the deletion by clicking Yes. 
Delete all other UpperFilter and LowerFilter values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key. 
and then restart the computer

 

Refer this article to further troubleshoot USB connection issues with your PC.

 

If the issue still persists try updating the BIOS and chipset drivers on your PC and check if it helps.

 

 

Please mark my post as accepted solution if you feel I have answered your query.

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

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2 REPLIES 2
A4Apollo
Retired
Retired
17,747 17,730 1,301 2,088
Message 2 of 3
Flag Post
HP Recommended

Hey there! @naughhair, Thanks for stopping by the HP Support Forums!

 

I understand you need drivers for the external DVD drive.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes to your PC?

 

Do you see an exclamation mark in device manager?

 

Have you tried connecting the DVD drive to different USB ports on your PC?

 

There are no specific drivers for optical drives, they are included in Windows.

 

Try the steps recommended below.

 

Disconnect the DVD drive from your PC.
In Windows, search for and open Device Manager.
The Device Manager window opens.
Double-click Universal Serial Bus Controllers to expand the list.
Right-click the first USB Root Hub in the list, then select Uninstall.
Click OK to confirm.
Continue uninstalling all USB Root Hubs listed.
Close Device Manager and restart the computer.
Reconnect the DVD device that was having problems and test it to see if it works.

 

Also, right click on the DVD drive in device manager and select update driver software.

 

Lastly, try the steps recommended below.

 

Remove Drive from Device Manager 
Remove the drive name from Device Manager: 

Close the Properties window and select the CD drive name. 
Click the Uninstall or Remove button (in Windows XP this is the square button with a red X). 
Click Yes or OK to remove the CD listing. Do not restart the PC. 
Close Device Manager. 
If your PC has Windows XP, perform the next step to clear the registry filters without restarting the PC. 
Clearing the registry filters in XP 
Click Start, Run, and type the following into the Open field: regedit 
Click OK. The registry editor appears. 
In Windows XP, click File, Export, type a filename that is easy for you to remember, and click Save. 
In Windows 2000, click Registry, Export Registry File, type a filename that's easy for you to remember, and click Save. 
A copy of the registry has saved for back-up purposes. 

Click the plus sign (+) next to the following items in the list: 
•HKEY_LOCAL_MACHINE 
•SYSTEM 
•CurrentControlSet (or the current control set with lowest number if that is all that is listed) 
•Control 
•Class 
Select 4D36E965-E325-11CE-BFC1-08002BE10318. 
Select UpperFilter in the right window and press the Delete key. 
Confirm the deletion by clicking Yes. 
Select LowerFilters in the right window and press the Delete key. 
Confirm the deletion by clicking Yes. 
Delete all other UpperFilter and LowerFilter values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key. 
and then restart the computer

 

Refer this article to further troubleshoot USB connection issues with your PC.

 

If the issue still persists try updating the BIOS and chipset drivers on your PC and check if it helps.

 

 

Please mark my post as accepted solution if you feel I have answered your query.

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

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Txjeff
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Message 3 of 3
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Hi..  I have the same drive model.  It worked without a hitch on an old XP laptop that I sold a few months ago.  Now I have a Windows 7 64bit laptop and although the drive attempts to install once plugged in, it balks and says there is an error installing and won't recognize.  "Windows has stopped this device because it has reported problems. (Code 43)"
I couldn't find any specific Win 7 drivers.  Any thoughts?

Update:  I plugged the drive into my second Win 10 laptop and it works fine.  So this is very specific to Win 7.

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