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‎05-13-2025 10:47 AM

HP Recommended
Product: OMEN 35L Gaming Desktop PC GT16-0000i RCTO Base Model
Operating System: Microsoft Windows 11

why doesn't my omen gaming hub work?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2025 12:26 PM

HP Recommended

Hi @1johne 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It looks like OMEN Gaming Hub has been causing issues for several users on the OMEN 35L Gaming Desktop PC GT16-0000i, especially after recent updates. 

 

Here are some HP-based troubleshooting steps to get it working again:

 

Step 1: Perform a Power Drain

  1. Unplug the power cord from the PC and wall.
  2. Press and hold the power button for 15 seconds.
  3. Wait for 30 seconds, then reconnect the power cord and turn on the PC.

Step 2: Update BIOS & Drivers

  • Go to HP Support and check for a BIOS update here.
  • Install all pending Windows updates via Settings > Windows Update.

Step 3: Reinstall OMEN Gaming Hub

  1. Uninstall OMEN Gaming Hub from Settings > Apps.
  2. Download the latest version from HP’s official site here.
  3. Restart your PC and reinstall the software.

Step 4: Check for Known Issues

  • Some users have reported that RGB lighting controls stop working after a BIOS update.
  • If your issue is related to lighting, you may need to roll back the BIOS or wait for HP to release a fix.

 

Try these steps and let me know if the issue persists! We’ll get this sorted.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-14-2025 12:26 PM

HP Recommended

Hi @1johne 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It looks like OMEN Gaming Hub has been causing issues for several users on the OMEN 35L Gaming Desktop PC GT16-0000i, especially after recent updates. 

 

Here are some HP-based troubleshooting steps to get it working again:

 

Step 1: Perform a Power Drain

  1. Unplug the power cord from the PC and wall.
  2. Press and hold the power button for 15 seconds.
  3. Wait for 30 seconds, then reconnect the power cord and turn on the PC.

Step 2: Update BIOS & Drivers

  • Go to HP Support and check for a BIOS update here.
  • Install all pending Windows updates via Settings > Windows Update.

Step 3: Reinstall OMEN Gaming Hub

  1. Uninstall OMEN Gaming Hub from Settings > Apps.
  2. Download the latest version from HP’s official site here.
  3. Restart your PC and reinstall the software.

Step 4: Check for Known Issues

  • Some users have reported that RGB lighting controls stop working after a BIOS update.
  • If your issue is related to lighting, you may need to roll back the BIOS or wait for HP to release a fix.

 

Try these steps and let me know if the issue persists! We’ll get this sorted.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Was this reply helpful? Yes No
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