photos

[dax19]

did an update not upgrade on win10 and lost photos videos. can i get them back 

[Dragon-Fur]

@dax19 

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@dax19 wrote:

did an update not upgrade on win10 and lost photos videos. can i get them back 

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Welcome to the HP Community Forum.

Whether - and how - you retrieve your data depends on what happened to it and whether you have the means to recover it.

Places to look on the computer vary widely - start looking in the more obvious places:

• Check the Trash Bin on your main disk, usually available on your Desktop and named "Recycle Bin"
• C:\Windows.old   (It is understood that you did not migrate, offered as FYI only)
• C:\Users\               (Search in each account, even those not "your main account")

If your computer has additional disks, look there, too.

For example,

• Open File Explorer > This PC > Check the list of entries for local drives and mapped remote systems / drives

What else?

Use a search tool to help you search the system for "your stuff".

Easy to use, fast, and free:  Tree Size Free

Tree search can be started from any folder / directory

What else?

You may need to use your backups to retrieve your data.

What you use here depends entirely on which backup software you have installed.

Windows 10 includes File History, for example.

Reminder:  Like other backup software, File History must be configured ahead of time to actually create backups of your data.  You cannot do so "after the fact".

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion Desktop - 570-p000nv 

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[dax19]

thanx for ur response, smthng else though,,  can I retrive files from recycle bin after I have emptied it? I think I deleted them and then emptied bin.

[Dragon-Fur · Accepted solution]

@dax19 

You are welcome.

Answer

No, once the Recycle Bin is emptied, there is no reasonable or sure way to retrieve the data.

That said, and in the interests of slowing the onslaught of "Yeah, but" responses:

Data that is deleted is not truly "gone".  A competent (and expensive) data forensics specialist might be able to extract at least part of deleted data from the disk. Less likely, and unconfirmed (I did not check, in other words), there might be software you can purchase for the purpose to trolling for deleted data. 

Assuming you can find the forensics specialist. that the data  and disk are the type from which deleted data can be retrieved, and / or that any other criteria are met, none of these options are reasonably available to the average owner of the average system.

Time to dig out any backups you might have made of the data that is no longer where you can find it.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .