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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Software and How To Questions
- problems since latest update

Create an account on the HP Community to personalize your profile and ask a question
02-15-2022 08:30 AM
My HP desktop computer recently upgraded and since then I am unable to save a jpeg or png file. It gives me a file system error. I am also unable to print and scan from my computer. The HP printer works fine if I sent the print job from my phone.
The scanner app crashes and nothing prints from my computer.
02-15-2022 12:29 PM
Oh sure...let me collect some screenshots. See, the problem with Windows updates sometimes, is when you have outdated hardware, it can create some issues. Mostly windows does a good job of understanding the limits, but not always. Give me a bit and I'll get you some screenshots to walk you through it.
02-15-2022 01:04 PM
In your search bar on the bottom left, type 'system'. The suggestion 'System Information' will show. Click that. A screen will show many of the specs of your hardware and operating system. It will give you an OS Name and Version. Tell me what both of those are.