problems since latest update

[jeremiah10]

My HP desktop computer recently upgraded and since then I am unable to save a jpeg or png file. It gives me a file system error. I am also unable to print and scan from my computer. The HP printer works fine if I sent the print job from my phone. 
The scanner app crashes and nothing prints from my computer. 

[CoryOwensby]

Hi Jeremiah,

Could you please describe what you mean by "My HP desktop computer recently upgraded"?

[jeremiah10]

Sorry, I meant to say updated

[CoryOwensby]

Have you had a chance to try to roll back the update and see if the issue is corrected? If you are referring to Windows updates, this can be done through settings and recovery.

[jeremiah10]

I have not tried that. Can you tell me how to do that specifically?

[CoryOwensby]

Oh sure...let me collect some screenshots. See, the problem with Windows updates sometimes, is when you have outdated hardware, it can create some issues. Mostly windows does a good job of understanding the limits, but not always. Give me a bit and I'll get you some screenshots to walk you through it.

[CoryOwensby]

Just to clarify, are you still running Windows 10? or did you update to Windows 11? 

[jeremiah10]

I'm not sure. How can I tell?

[CoryOwensby]

In your search bar on the bottom left, type 'system'. The suggestion 'System Information' will show. Click that. A screen will show many of the specs of your hardware and operating system. It will give you an OS Name and Version. Tell me what both of those are.

[jeremiah10]

OS Name: Microsoft Windows 11 Home

Version: 10.0.22000 Build 22000