-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
04-14-2025 06:05 AM
Usually there is a sticker somewhere on the tower (or laptop) with the alpha-numeric code (25 characters)
There is also a free utility from NirSoft (great company) most are portable apps and I carry around many of their utilities
Check this one out, it may help you
04-14-2025 07:16 AM
Your PC came with W10 Home from HP.
That means the W10 product key is encrypted in the BIOS.
PC's that come with Windows from any PC manufacturer must have the product keys encrypted in the PC's BIOS since W8 came out in 2012.
You do not need the product key to reinstall Windows.
Windows will activate after you are connected to the internet.
Make a bootable W10 installation flash drive with the Media creation tool to reinstall W10.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
HP Pavilion Gaming - 15-ec0042ax Software and Driver Downloads | HP® Support