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random internet disconnects

HP Recommended
Pavilion 23g
Microsoft Windows 10 (64-bit)

 My old Pavilion 23g all in one machine running windows 10 (64 bit) has been solid and reliable, but for the last couple of years it has a developed an annoying habit of randomly disconnecting  from the internet for about a minute or so, while still continuing to function with all  off line activities, and then reconnecting itself to the internet, all without me doing anything to it. I have another HP laptop, two tablets and a couple of TV's on the system but none ever suffer this annoying disconnect/reconnect issue and I can happily access hte net via these devices while the Pavillion 'does its thing' for about a minute until it reconnects,  so I presume it cannot be a modem/router issue. It is connected to the internet via an ethernet cable through a TP Link electrical socket range extender, which seems to be working fine. I have McAfee security and Malware Bytes running which tell me I have no issues, but I suspect something is not right and hope I am not being hacked. Any thoughts anyone?

HP Support Agent
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HP Recommended

Hi @GLC2


Welcome to the HP Support Community. 


To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.


While you respond to that, try these steps -


Step 1 Network Troubleshooter -

1) In the search box, type and open "Troubleshooter".

2) Click on "Network and Internet".

3) Click on "Internet Connections".


Step 2 Run Network commands -

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

Type netsh winsock reset and press Enter.

Type netsh int ip reset and press Enter.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type ipconfig /flushdns and press Enter.


Step 3 Re-install the Network Adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, select Network adapters > the network adapter name.

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.


If the issue still persists, test the hardware -


1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the Wi-Fi module test. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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