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Maksim_Minsk
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Message 1 of 4
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registration in technical support

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Microsoft Windows 10 (64-bit)

Good afternoon, when registering with tech support, there was a problem filling out information about yourself (without which it does not allow us to fully register and ask a question). On the data entry page (continued registration), the mail fields are not active and the choice of country and time zone does not work. Tried different browsers. Cookies included

 

err1.jpg

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WAWood
Level 16
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Message 2 of 4
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@Maksim_Minsk 

We are not HP Technical Support and have no way to assist you in this.  You have to contact HP Customer Support directly:

 

HP International Support: http://welcome.hp.com/country/w1/en/support.html

HP Phone Support: https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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GamingOptional
Level 5
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Message 3 of 4
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Hi Maksim,

 

The Email fields are greyed out because you cannot change that information for this part of the registration.

 

Try filling out the rest of the fields and click View Profile and see if the greyed out fields have been filled out for you.

 

If they have, you should be able to click Save.

*Just a community member, not an HP employee.
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Maksim_Minsk
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Message 4 of 4
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I tried to fill in all the fields, except for "country selection" and "time zone". The country and time zone selection fields do not work. These are required fields. Without filling them, the save button is not active.

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