• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-02-2016 06:32 AM

HP Recommended
Product: hp pro 3400 series mt
Operating System: Microsoft Windows 7 (64-bit)

i want to upgrade my pro3400 into w10,. but i cant get pass the digitalpersona pro software. The windows upgrade process tells me to disable that software but i dobnt have that installed. Neither do i use a fingerprintreader.

 

anyone who can advice?

 

thanks

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-03-2016 11:14 AM - edited ‎05-03-2016 11:15 AM

HP Recommended

Ok, problem solved.

 

Noticed there where still some registry entries for digitalpersona left. One in the current user and one in the local machine\software. Tried to delete them, but the last one (HKLM) gave me an error. checked the securiy rights but my account had enough. Taking ownership didnt do the trick.


So i installed registrar registry manager, home edition and that program was able to delete the key. I rebooted the machine and i was able to upgrade to Windows 10. Thanks resplendence for your registrar tool.

 

Hope this will help someone in the (near) future.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-03-2016 11:14 AM - edited ‎05-03-2016 11:15 AM

HP Recommended

Ok, problem solved.

 

Noticed there where still some registry entries for digitalpersona left. One in the current user and one in the local machine\software. Tried to delete them, but the last one (HKLM) gave me an error. checked the securiy rights but my account had enough. Taking ownership didnt do the trick.


So i installed registrar registry manager, home edition and that program was able to delete the key. I rebooted the machine and i was able to upgrade to Windows 10. Thanks resplendence for your registrar tool.

 

Hope this will help someone in the (near) future.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.