restart problem

[MUHAMMED10]

pc automatically restart problemhow to solve this problem

[A4Apollo]

Hey there! @MUHAMMED10, Thanks for stopping by the HP Support Community!

Don't worry I'll try to help you out.

Were there any recent windows updates on the PC?

Please share the product number of the PC to assist you better.

TDR is the Timeout, Detection, and Recovery component in Windows. What happens is the Graphics Display driver for the installed graphics card stops responding. When this happens, windows will stop and restart the driver to fix the problem.

The most common reason for this issue is that the graphics device is being overloaded or used beyond its capabilities.

This happens most often when playing graphics intensive games but can happen with any process that uses a large number of graphics resources, such as when editing or creating videos.

Let's continue with the troubleshooting steps now.

1)Download and install the latest version of the graphics driver and BIOS on the PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

2) Follow the path C:\Windows\System32\drivers and locate the atikmdag.sys (or atikmpag.sys) file. Rename it as atikmdag.sys.old (or atikmpag.sys.old). 

Go to ATI directory (Usually in C:\ATI) and find the file atikmdag.sy_ or atikmpag.sy_. 

Copy the file to your desktop. 

If you can’t find it in this folder, try typing the name of the file into the search box in the Start panel. 

3) On your keyboard, press the Windows logo key. Type cmd and click Command Prompt. 

4) Type chdir desktop and press Enter to change the directory to your Desktop. 

5) Type expand.exe atikmdag.sy_ atikmdag.sys and press Enter. 

Or, type in expand -r atikmdag.sy_ atikmdag.sys and press Enter.

6) When the expansion is complete, copy the new atikmdag.sys file from your Desktop to C:\Windows\System32\Drivers. 

7) Restart your computer and the problem should be resolved.

Also, if you still have issues you can uninstall the graphics driver from device manager and install the latest version of graphics driver from AMD website directly.

Download and install the AMD autodetect utility on your PC. This will install the latest and compatible graphics driver for your PC.

Download AMD autodetect utility using this link. Click Here

Lastly, try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this works!

Have a great day ahead! 🙂

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