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‎10-10-2026 09:36 AM

HP Recommended

why does my desktop icon keep losing saved login info

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1 REPLY 1

‎10-11-2026 08:51 AM

HP Recommended

Hi @hubiezz,

 

Welcome to the HP Support Community!

 

If your desktop shortcut keeps losing its saved login information, the cause may be related to the application, browser settings, Windows credential storage, or a recent update.

 

To help narrow this down, could you please clarify a few details?

  • Which application or website is the desktop icon opening?
  • Are you using Windows 10 or Windows 11?
  • Does the application forget your login details every time you close it, restart the computer, or after a few days?

In the meantime, please check whether the application has a "Remember me" or "Stay" signed-in option. If the shortcut opens a website, check whether your browser is set to clear cookies and site data when it closes.

 

Please avoid saving passwords in an unsecured location or sharing your login credentials here. Once you provide the details above, we can suggest more specific troubleshooting steps.

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


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