smart app keeps whirling and wont load. Have tried deleting the app and reinstalling

[amunn123]

Hello,

The smart app which has been working perfectly for the last 18 months has not stopped working.  I can print but when i try to load the app to scan a document it just keeps whirling and never loads.  I tried deleting the app and reinstalling with relevant computer restarts along the process but it has not worked and thats the height of my computer knowledge.  Thank you

[Dragon-Fur]

@amunn123 

Welcome to the HP Community --

Relevant to Windows

If the issue is related to the account data stored in HP Smart application, then Resetting the app can help.

If you wish to do so, or you are not sure where the source of the problem is located, read / step through the first suggestions, else scroll down to section Reset HP Smart Application

Start...

================== =====================

- Printer Application - HP Smart – Check / Reset -

NOTE > If you skip one or more steps and things don’t work, consider going back and adding the missed checkpoints to your procedure.

Start

Reminder

It is important that every device is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

That might be enough…

Stop if everything is now working.

Next,

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

Stop if everything is now working.

Next,

Windows

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP Smart

Stop if everything is now working.

If the HP Smart opens but does not work or hangs partly open: 

Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in

Do not start the HP Smart yet.

No Joy?

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

>> You will have to Add Printer after the Reset is complete.

How to...

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

If the app Reset does not work by itself, add:

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps_Reset_2

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