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02-17-2024 09:31 AM
Hi @Drew21551,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
When your HP 960 4K Streaming Webcam is not recognized by the HP Accessory Center on a Windows 10 (64-bit) system, it suggests an issue with either the software, the webcam's connectivity, or the drivers. Here are some steps to troubleshoot and possibly resolve the issue:
Check Connectivity:
- Ensure the webcam is properly connected to your computer. Try using a different USB port to rule out a port issue.
- Test the webcam on another computer to determine if the issue is specific to your computer or the webcam itself.
Update HP Accessory Center:
- Make sure you have the latest version of the HP Accessory Center. Visit the HP website or the Microsoft Store to check for updates.
Update Webcam Drivers:
- Go to the Device Manager (you can search for it in the Windows search box).
- Locate the webcam under "Cameras", "Imaging devices", or "Unknown devices". If it's under "Unknown devices", it may appear as "USB Device".
- Right-click on your webcam and select "Update driver". Choose "Search automatically for updated driver software" to let Windows search for the latest driver online.
- If Windows cannot find a new driver, visit the HP support website, find the drivers for your HP 960 4K Streaming Webcam, download, and install them manually.
Check Windows Settings:
- Ensure that your camera is allowed to be used by apps. Go to Windows Settings > Privacy > Camera, and make sure that camera access is enabled for your device and for apps you want to use the webcam with.
Reinstall HP Accessory Center:
- Uninstall the HP Accessory Center from your computer and then reinstall it. This can help resolve any issues caused by software corruption or incorrect settings.
Windows Update:
- Ensure your Windows 10 system is up to date. Go to Settings > Update & Security > Windows Update, and click on "Check for updates". Installing the latest Windows updates can resolve conflicts between the operating system and USB devices or drivers.
I hope this helps.
Take care and have a good day.
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Rachel571
HP Support
Rachel571
I am an HP Employee