support assistant asking me to sign in when trying to update

[clempeter]

I did an update  on support assistant .The other update said i must be sure i know bitlocker key , so i cancelled the update , got the key number  and now support assistant keeps asking me to sign in , before it can update . I appear to be signed in already . Is a new machine

[KrazyToad]

@clempeter

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

Please update and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.htmljumpid=va_r602_us/en/any/psg/pl...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

If the issue persists, uninstall the HP Support Assistant restart the Notebook and then download it once again

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[clempeter]

Hi Krazy Toad and thanks for reply - it was solved by Live Assistant.

 However i have one update not installing- intel chipset installation utility & driver. When i try to update it says file is in the pc. I go to overite and it does its thing and says installation has failed and still stays in my assistant as important update to install ??

[A4Apollo · Accepted solution]

Hi @clempeter, I am the Mr.Robot. It looks like you were interacting with @KrazyToad, but he is out of the office today, so I'll take over from here.

I appreciate your efforts for writing back to us.

As you mentioned you have issues updating the chipset utility driver on the PC.

I suggest you download and install the driver directly from the HP website and check if it helps.

Download the drivers from HP support site using this link. Click Here

Hope this helps!

Take Care! 🙂

[clempeter]

thanks Mr Robot . It worked. Much appreciated

[A4Apollo]

@clempeter, Thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

I'm happy to hear the steps suggested worked for you.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂