synaptic touchpad error(i2c hid device error code-10)

[asrana]

hi there, 

Recently i am facing the touchpad error a lot, i had tried every method but i don't know is this a bug or what, It is also showing the I2C HID Device error "This device can not start".

i had reset my pc, had tried deleting the temp files, also tried to degrade my windows version to its older version, trouble shoot the device  and every aspect of method i had tried but still i don't know what is this problem related to the touchpad is occurring a lot.

[Raj_05]

Hi @asrana,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The I2C HID Device error, especially error code -10, typically relates to hardware communication issues with the touchpad. Here are some steps to further diagnose and potentially resolve the issue.

Update Drivers

Device Manager: Go to Device Manager, find the I2C HID Device under Human Interface Devices, right-click and select Update driver. Choose Search automatically for updated driver software.

HP Support Website: Download and install the latest drivers from HP’s official support site for your Pavilion x360.

Check Touchpad Settings

HP Support Assistant: Open the HP Support Assistant app and check for touchpad driver updates or related hardware checks.

Touchpad Settings: Go to Settings > Devices > Touchpad and make sure the touchpad is enabled. Adjust settings if necessary.

Reinstall Drivers

• Uninstall Driver: In Device Manager, right-click on the I2C HID Device and choose Uninstall device. Restart your laptop, and Windows should attempt to reinstall the driver.

BIOS Update

• BIOS Update: Check if there’s a BIOS update available for your model on the HP support site. Sometimes BIOS updates address hardware compatibility issues.

Hardware Diagnostics

• HP Hardware Diagnostics: Run a hardware diagnostic test using HP’s built-in diagnostics tool. This can be accessed by pressing F2 during startup or via HP Support Assistant.

Check Windows Updates

• Ensure your system is fully updated by going to Settings > Update & Security > Windows Update.

Check for Physical Issues

• Hardware Inspection: If none of the software solutions work, there could be a physical issue with the touchpad or its connection. 

Restore Windows

• If you recently upgraded or changed system settings, consider restoring Windows to an earlier state where the touchpad was working fine. You can use System Restore for this.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support