the sleep time function is not working

[Joseph1946]

The computer will not sleep at the specified time setting.  The manual sleep function is working.

[sandytechy20]

@Joseph1946

Welcome to the HP support community.

Provide the computer model number or the product number for further assistance.

Refer this link to find product number:- Click here

[Joseph1946]

3UQ96AA#ABA

[Joseph1946]

3UQ96AA#ABA

[sandytechy20]

@Joseph1946

Update the Bios, chipset and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Joseph1946]

I followed your instructions.  There were no new updates available.  However, the HP Support Assistant gave me the opportunity to disable a file indexing routine which is constantly running in the back round.  Since I disabled the routine the computer has been sleeping like a baby!  Thanks so much for leading me to the right place to resolve my issue.  I hope my discovery will help others resolve this problem.

[sandytechy20]

@Joseph1946

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Joseph1946]

I need to recant.  Two days after the sleep time function appeared to be resolved the issue reappeared!  Any other possible fixes?

[sandytechy20]

@Joseph1946

Follow these steps to fix the issue.

• Select the “Start” button, then select “Settings” (gear icon). 

• Select “System“. 

• Select “Power & sleep“. 

• Ensure the “Sleep” setting is set to a desired value. 

• Select “Additional power settings” in the right pane. 

• Select “Change Plan Settings” next to the option that you have selected. 

• Select “Change advanced power settings“. 

• On the “Power Options” screen, you want to expand each setting and ensure that they allow the computer to go to sleep mode. In my case, the setting under “Multimedia settings” > “When sharing media” was set to “Prevent idling to sleep“. I had to set this to “Allow the computer to sleep“. If you’re feeling lazy, just hit the “Restore plan defaults” button and that should toggle all items to where sleeping is allowed in Windows 10. 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers