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04-14-2025 08:05 AM - edited 04-16-2025 09:54 AM
I have 7 different HP one agents installed that take up 3-4 gigabytes of storage and want to remove (most of) them how can I tell which is the newest version of one agent?
also, when I go to uninstall the one below EA app this happens:
how do I fix this?
oh and I have Revo uninstaller a program which uninstalls things in a different way then windows and can locate programs easier would that help me?
04-15-2025 04:32 PM - edited 04-15-2025 04:33 PM
@Amcardtitan, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
It looks like your HP OMEN 30L Desktop has multiple instances of HP OneAgent, and it’s unclear which ones are needed or safe to remove. Plus, that error during uninstallation? Let’s clean it up the smart way.
Understanding HP OneAgent Versions
In your first image, you have several HP OneAgent versions installed, all by HP Inc., with different version numbers like:
1.6.4203.0
1.6.4114.0
1.5.3646.0
1.4.3560.0
...and more.
Keep the latest one: Based on the numbers, 1.6.4203.0 is the newest. The older ones can likely be removed safely if they're not tied to some legacy feature or service you still use.
Uninstall Error
From the second image, the error:
This typically happens because:
The app is a protected Windows Store app, or
You're not running the uninstall process with admin privileges.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee