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touch device firmware update fails

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hp all in one 24-g020
Microsoft Windows 10 (32-bit)

i am trying to download the firmware update for my  touch device and it keeps failing 

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HP Support Agent
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HP Recommended



Welcome to the HP Support Community!


What is the product number for your computer?

How are you doing the firmware update? (HP website or HP support assistant)

Are you facing any issues with the touchscreen?



I am an HP Employee

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