unable to install HP support solution framework on windows 10 64-bit laptop

[bzsmith]

Every time I try to install HP support solutions framework, I get an error message:  an error occurred during the installation: -3

[Hawks_Eye]

Hi @bzsmith 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for the detailed report—error code -3 during installation of HP Support Solutions Framework typically points to a system-level conflict or missing dependencies. 

Let’s walk through a clean fix:

Step 1: Clean Up Previous Installations

1. Open Control Panel > Programs > Programs and Features
2. Uninstall any existing HP Support Solutions Framework or HP Support Assistant
3. Restart your laptop

Step 2: Prepare Your System

• Run Windows Update: Make sure your system is fully updated
• Install Dependencies:
  • Download .NET Framework 4.8
  • Install Microsoft Visual C++ Redistributables

Step 3: Reinstall HP Support Solutions Framework

1. Download the latest version from HP’s official support page
2. Right-click the installer and choose Run as Administrator
3. Temporarily disable antivirus/firewall during installation (some security software blocks HP’s installer)

Step 4: Clear Temporary Files

1. Press Win + R, type temp, and delete all files
2. Repeat with %temp%
3. Run Disk Cleanup and select System Files for deeper cleanup

If the error persists, it may help to install HP Support Assistant instead, which includes the framework and often bypasses the standalone installer issue. You can find it on HP’s Support Assistant page.

Let me know if you'd like help checking system logs or verifying registry entries—happy to dig deeper with you.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye