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‎06-08-2021 01:06 PM

HP Recommended
Product: HP Desktop Pro 600 G5
Operating System: Microsoft Windows 10 (64-bit)

This computer has an Intel Gold G5420 processor, but when communicating in Zoom can't access the Virtual Background feature.

Any one has a solution, suggestion or do I need to change processors (which means a different computer)?

Sadnewbie

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-08-2021 03:27 PM

HP Recommended

@Sadnewbie 

 

Virtual background Zoom requires very high specs hardware.

 

                https://support.zoom.us/hc/en-us/articles/360043484511-System-requirements-for-Virtual-Background

 

Your Intel Gold G5420 processor does not meed minimum requirement for CPU as mentioned above. Your machine won't work.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎06-08-2021 03:27 PM

HP Recommended

@Sadnewbie 

 

Virtual background Zoom requires very high specs hardware.

 

                https://support.zoom.us/hc/en-us/articles/360043484511-System-requirements-for-Virtual-Background

 

Your Intel Gold G5420 processor does not meed minimum requirement for CPU as mentioned above. Your machine won't work.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-09-2021 01:54 PM

HP Recommended

@Banhien

Thanks for your reply. After reading the link provided I understand the problem.

 

So, one question: Is it possible to replace the processor in this computer for a capable one?

Would it sit right on the motherboard?

 

Regards,

Sadnewbie

Was this reply helpful? Yes No
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