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HP Recommended
HP ENVY Desktop PC TE01-1000i (1K4E8AV)
Microsoft Windows 11

Everytime I check for updates I keep getting these 2 identical errors.

Hewlett-Packard - USB - 2/10/2017 12:00:00 AM - 44.1.2402.1741 Retry
Install error - 0x80070103
Hewlett-Packard - USB - 2/10/2017 12:00:00 AM - 44.1.2402.1741 Retry
Install error - 0x80070103

as you can see they are identical. When I try and go ahead and try to update anyway the error/s pop up and say retry. How can I get a clean update/s notification and stop this from always showing up. I ran the windows trouble shooter and it does no good. Thank for the help.

2 REPLIES 2
HP Recommended

I forgot to say in my error report that update iis already installed and those 2 entries keep showing up.

HP Recommended

Hi @cwpete,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you receive Windows Update error 80070103 while installing updates, you might be trying to install a driver that's already installed or a driver that might be less compatible than one you already have installed on your PC. To address the problem or search for more info, try these options:

 

Hide the update so it's not offered again.

To hide an update

Tap or click to open Control Panel.

Tap or click System and Security, and then tap or click Windows Update.

Do one of the following:

If you have important updates you want to hide, click the link that tells you important updates are available.

If you have any optional updates you want to hide, click the link that tells you optional updates are available.

Select any update that you want to hide, press and hold or right-click it, and then tap or click Hide update.

Error codes this applies to:

WindowsUpdate_80070103 / 0x80070103

 

If you're unable to resolve the issue on your own, it's a good idea to contact HP support or visit an authorized service center for assistance.

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.