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‎05-06-2019 01:16 AM

HP Recommended
Product: envy x 360
Operating System: Microsoft Windows 10 (32-bit)

is it the problem if some lines appear under the text on facebook and how to fix it59547948_291047121839886_7980252263367049216_n.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2019 05:05 AM

HP Recommended

Hey there! @3ENZ,

 

Does the issue persist on the BIOS page?

 

Does the issue persist when you use a different application?

 

Have you tried checking with an external monitor does the issue persist?

 

Please share the product number of the PC to assist you better.

 

I don't see any lines on the screen. However, I feel it is an application specific issue and it is by design.

 

Also, If the issue does not persist on the BIOS page try updating the chipset, graphics driver and BIOS on the PC to the latest version.

 

You can update the drivers on the PC using the HP support assistant.

 

Refer this article to know more information about using HP support assistant. Click Here

 

Refer this article to know more information about display issues with the PC. Click Here

 

Let me know how it goes!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎05-07-2019 05:05 AM

HP Recommended

Hey there! @3ENZ,

 

Does the issue persist on the BIOS page?

 

Does the issue persist when you use a different application?

 

Have you tried checking with an external monitor does the issue persist?

 

Please share the product number of the PC to assist you better.

 

I don't see any lines on the screen. However, I feel it is an application specific issue and it is by design.

 

Also, If the issue does not persist on the BIOS page try updating the chipset, graphics driver and BIOS on the PC to the latest version.

 

You can update the drivers on the PC using the HP support assistant.

 

Refer this article to know more information about using HP support assistant. Click Here

 

Refer this article to know more information about display issues with the PC. Click Here

 

Let me know how it goes!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No

‎05-14-2019 06:20 AM

HP Recommended

just only when i text on facebook

Was this reply helpful? Yes No

‎05-14-2019 06:28 AM

HP Recommended

should i give you my serial number?

Was this reply helpful? Yes No

‎05-14-2019 08:06 AM

HP Recommended

Hi! @3ENZ,

 

Thanks for writing back to us.

 

As you mentioned it happens only on facebook. It is certainly an application specific issue and it's a design flaw by facebook.

 

There is nothing much we can do in this situation. You can contact the facebook support team and get assistance on this.

 

You can contact facebook support using this link. Click Here

 

Hope this helps!

Take Care! 

 

 

 

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No

‎05-28-2019 11:57 PM

HP Recommended

But when I login on another laptop there is no problem with that so I don’t think it’s from Facebook 

Was this reply helpful? Yes No

‎05-29-2019 04:34 PM

HP Recommended

@3ENZ
Have you tried accessing Facebook from a differnt browser? Google Chrome or internet explorer?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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