when the serial number is invalid

[Jaypere3333]

INVALID SERIAL NUMBER

this is very annoying and it's not the first time dealing with this.

The serial number is marked on the united and it shows up with the wmic bios get serialnumber command as well.

so, the serial is correct on both accounts but when you go to the site it says it's not valid.

hoping HP support will see this:

[Jerry_57]

Hi @Jaypere3333,

Welcome to the HP support community.

Kindly share the physical serial number of your laptop and the BIOS window serial number.

To get your laptop's serial number in the BIOS, restart your computer and repeatedly press a specific key (like F1, F2, or Del) to enter BIOS Setup, where the serial number is usually listed on the main or system information page

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | HP® Support

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support