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‎03-29-2022 06:48 PM

HP Recommended
Product: HP All-in-One 24 PC 24-cb0000a (3B5H5AV)

I have a brand new All in One and as soon as I set it up, I have 2 vertical lines on my monitor, and an Error status message oxc0000020. HP wants me to send to repair I wanted to see if there was an easier fix other than return it or take it to get repaired.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2022 09:37 PM

HP Recommended

@tlarter -- an Internet search for that error-code shows:

 

The 0xc0000020 error mostly occurs after a failed software installation, missing system files, or a corrupted Windows image. When this appears, you may also receive the following error message: C:WindowsSystem32XXXXX.dll is either not designed to run on Windows or contains an error

 

Did you purchase it from a retail store? If so, return/exchange it there.

Otherwise, you're on the correct track with HP Support.

There is no way that you should need to "service" a brand-new computer; you would not do that with a new automobile. Correct?

 

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1 REPLY 1

‎03-29-2022 09:37 PM

HP Recommended

@tlarter -- an Internet search for that error-code shows:

 

The 0xc0000020 error mostly occurs after a failed software installation, missing system files, or a corrupted Windows image. When this appears, you may also receive the following error message: C:WindowsSystem32XXXXX.dll is either not designed to run on Windows or contains an error

 

Did you purchase it from a retail store? If so, return/exchange it there.

Otherwise, you're on the correct track with HP Support.

There is no way that you should need to "service" a brand-new computer; you would not do that with a new automobile. Correct?

 

1 person found this reply helpful
Was this reply helpful? Yes No
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