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Jaco82
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2018 Hp pavilion x360 cracked digitizer

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HP Pavilion x360 14-CD0002ne
Microsoft Windows 10 (64-bit)

IMG_20190503_221421_1558736311025.jpg

 

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Hi guys. Hope you all are well. I have a 2018 HP Pavilion x360 my digitizer got cracked, and the lcd is still working ok. Im confused to whether to only get the digitizer or the digitizer with lcd panel? I found a screen on eBay, the seller said it will work and fit 100%, the pen touch wont work but finger touch will work. Im ok with that. Any help would be appreciated. 

Please do move my question if posted in the wrong section 😉   https://www.ebay.com/itm/LCD-Screen-Touch-Digitizer-Assembly-for-HP-Pavilion-X360-14-cd-Series-1920x...

 

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Echo_Lake
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@Jaco82

Thank you for posting back. 
Care Pack isn’t just warranty coverage – pickup of damaged devices, in-home service for select devices, and coverage for multiple incidents.

To get the answer to this question, Yes! HP Laptops Care Packs warranty covers this issue.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Echo_Lake
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@Jaco82
Thank you for posting on the HP Support Community.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Jaco82
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Thank you Echo_Lake for you're help. And one more thing. 

My warranty states that i have standard warranty until 10/12/2019
And an HP Care pack until 10/12/2020. Just for intrest sake, would the Care pack cover the screen cost? Or not really?
Regards
Jaco
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Echo_Lake
HP Support Agent
HP Support Agent
25,007 24,961 1,163 1,196
Message 4 of 4
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@Jaco82

Thank you for posting back. 
Care Pack isn’t just warranty coverage – pickup of damaged devices, in-home service for select devices, and coverage for multiple incidents.

To get the answer to this question, Yes! HP Laptops Care Packs warranty covers this issue.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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