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HP Recommended
22w monitor
Microsoft Windows 10 (64-bit)

I have a 22w monitor, it worked fine for a few months, but for some reason now the screen shuts down whenever I close the laptop lid. I tried, changing the lid settings  in windows to "always on", but that doesnt work. Then I tried a variety of monitor settings, and no luck there. I changed the HDMI cable, and tried the monitor with a different laptop,. and the same thing happens (monitor goes off when shutting the lid). I am typing right now, and can see everything on the monitor, but as soon as the monitor either goes to sleep or i shut the lid, it will shut down the monitor. Not sure what to do, there seemingly is no support, chat or email options, so Im forced to use this forum. Any help will be great.

3 REPLIES 3
HP Recommended

@vinx98 

 

Please make it as the primary display, machine will use it at boot time and will automatically switch back to laptop screen when no external display.

 

Regards.

BH
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HP Recommended

thanks, but that didnt work. when i went into display settings, a "second monitor" wasnt available, see screenshot. Each time I have to manually go to the back of the monitor and change the "viewing mode" to use the monitor (but I can only do that with the lid open). 

Another thing I notice is when I try to change my refresh rate, that shuts the monitor off too.

vinx98_0-1631774441113.png

 

HP Recommended

also, I mentioned on my first post that I had the exact same problem on another laptop, so I dont think its the laptop settings that are causing the problem here.

Is my monitor defective? I bought it a year ago, and its out of warranty, so I hope not!

I really need help with this please!

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