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‎02-25-2020 09:10 PM

HP Recommended
Product: 2311x
Operating System: Microsoft Windows 10 (64-bit)

My 2311X monitor on my new HP was working fine until today.  It recognizes there is a DVI (i.e. says "Active" on bootup) but then goes to "Check Video Cable" and then to sleep.

I have tried - 

  • resetting the monitor (holding down Power 30-60 seconds while unplugged)
  • hooking the monitor up to a different computer (same result)
  • hooking the computer up via HDMI (does not detect HDMI)

Is it simply dead?  Any way to reset it?  I am worried it's the Windows updates but didn't have system restore on 😞

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-25-2020 09:17 PM

HP Recommended

OK, was able to solve, thank God.

  1. Connected via a DVI to HDMI from old computer which got signal
  2. Did factory reset on the monitor
  3. Reconnected DVI to DVI to new machine, working now

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-25-2020 09:17 PM

HP Recommended

OK, was able to solve, thank God.

  1. Connected via a DVI to HDMI from old computer which got signal
  2. Did factory reset on the monitor
  3. Reconnected DVI to DVI to new machine, working now
Was this reply helpful? Yes No
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