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WorriedFromHome
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24w Monitor behaving weirdly

HP Recommended
24w
macOS 10.14 Mojave

Hello

 

24w Monitor (1CA86AA) is behaving weirdly in some situations

 

Sometimes the image border will become weird and flicker. I managed to reproduce this when looking at log files (simulated log file being listed, notice the top left corner)

 

20200429_091239.jpg

 

This can go from this to a heavier flickering border. Turning the monitor off/on, factory reset, doesn't seem to make it better

I've seen this happen at other occasions with different programs, but after the problem was triggered

 

Is this a problem with the product?

1 REPLY 1
Riddle_Decipher
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@WorriedFromHome That's an interesting pun 😉 Although, I'll be working on getting your worries sorted, here's what you need to do, to identify the issue and resolve it accordingly:

  • Check if it works fine on an alternate monitor, or by connecting the HP monitor to an HP desktop, and check the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the alternate monitor or the BIOS (Accessed while tapping F10 during a restart for HP computers) it's a software issue & I suggest creating a new user account to check if that works better, for starters or contact the manufacturer or the desktop for support,
    • However, if it doesn't work within the BIOS or the other monitor either, I'm afraid it's a hardware malfunction.
  • Also, if you don't have an HP computer, try lowering the resolution of your Mac OS and check if that helps

P.S: Welcome to HP Community 😉

 

Keep us posted,

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Riddle_Decipher
I am an HP Employee

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