27es Monitor Stopped Working

[JamesRTwine]

I have a 27es monitor (T3M86AA) that just stopped working -- the screen flashed once and then went out.  The power light remains illuminated but is a dark/dim tan/amber color.  It displays nothing on screen when connected or disconnected from a video signal and does not respond to pressing or holding down any of its buttons.

Its power supply is outputting the correct voltage, and just to avoid canned "Did you turn it off and back on?  Did you unplug and replug it?"-type responses, here is what has already been tried and yielded no results:

• Power cycling of the monitor via disconnection of the power supply, waiting at least one minute after the power light goes out, and reapplying power (also, I will repeat that I metered the power supply and its voltage holds, even under load)
• Power cycling of my computer (shutdown and power-on, not just a reboot), same duration as above
• Power cycling of the dock (disconnection of power supply), same duration as above (the dock and computer are working, and the same HDMI port and cable produces a image on a different monitor)
• Disconnecting and reconnecting the HDMI signal cable
• Verifying the video signal is good by connecting the same cable to a different monitor
• Tried to get the OSD to come up to reset settings (see above about the device not responding to buttons)
• Switched video input ports

Forgot to add:

• Tried holding down various buttons in various combinations while reapplying power in the hopes of finding some magical, undocumented factory reset procedure, but to no avail

I do not think it is a backlight issue because when a backlight goes out, you can still see an image if you get close - that is not happening here. 

So... do I now have a brick?

Peace!

-=- James.

[A_Gayathri]

Hi @JamesRTwine,

Welcome to the HP Support Community

I understand you are facing an issue with your 27es Monitor Stopped Working. Not to worry I will help you to get a resolution to resolve the issue.

I see that you have already tried the troubleshooting steps thank you for trying the steps 

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