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wetanos
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Message 1 of 4
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Solved!

27mx periodically turns off

HP Recommended
27mx
Microsoft Windows 10 (64-bit)

Hello there!

My new 27mx occasionally turns off for 2-3 seconds. After that the monitor is no longer available as sound device. After that  the display's info says that it is have H=166.7 kHz V=98 Hz. It happens when I set the monitor's settings to the 144Hz which, I believe, are should be ok for that monitor 

Also it shows that the Optional Mode 1920x1080 60Hz and I don't understand why I can't normally use 144Hz.

I installed HP 27mx LCD Monitor Driver aswell but it didn't help

My other Specs:

AMD Radeon 5700 XT

AMD Ryzen 2700X 

16 GB system memory

 

PS: I found another guy who faced this exactly problem but he didn't encountered any answers 😕

 

Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 4
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HP Recommended

@wetanos

 

I reviewed your post and I understand that the display turns off for 2-3 seconds randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the graphics driver on your computer and check if it helps.

 

In case if you are using an HP computer, then check the HP Web site for updates to the software you are using with your monitor, such as HP My Display.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 4
Flag Post
HP Recommended

@wetanos

 

I reviewed your post and I understand that the display turns off for 2-3 seconds randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the graphics driver on your computer and check if it helps.

 

In case if you are using an HP computer, then check the HP Web site for updates to the software you are using with your monitor, such as HP My Display.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
wetanos
Author
New member
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Message 3 of 4
Flag Post
HP Recommended

Hello The_Fossete!

 

I've updated my graphics driver and for a day I didn't meet any issues. 

Thanks for the tip - I'll accept it as solution and hope the issue won't back 🙂

 

With regards,

wetanos

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 4 of 4
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@wetanos

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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