-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Video, Display and Touch
- 2nd monitor for desktop not responding

Create an account on the HP Community to personalize your profile and ask a question
06-26-2023 03:18 AM
so I got this monitor so we could be my second monitor but every time I plug it in this pops up for 2 seconds and then monitor goes straight into sleep mode I can't get the menu button to work my desktop is picking it up kind of I have it plugged in through a adapter a VGA to USB so that it could be plugged into my desktop and when I plug it into my desktop I can't hear sound on my main monitor so my PC is sort of picking it up but when I go under display it's not there you don't hear the noise that you USB's been plugged in and I've tried doing the manual resets on this monitor I can't figure out what to do like I said I can't get the menu button to even do anything when I have it turned on the only thing I see is the screen in the picture I showed and then it says monitor is going to sleep and then it goes into sleep mode there's nothing wrong with the VGA cables I've tried two different ones there's nothing wrong with my USB ports all of them work just fine so how can I get this thing out of DVI mode and into VGA mode there has to be some way to do it, I think that might be the cause of the problem because every now and then it does pop up and say check video cable but is telling me to check for DVI not VGA and I can't get it out of DVI mode because I can't get the buttons on the monitor itself to respond to me besides the power button and the volume up button, any help is truly appreciated
06-26-2023 05:54 AM
Interesting. Please identify the VGA to USB connection. Is it just a cable or a device? Most USB to VGA adapters require a software driver to be installed before working.
FYI: if it is a device, is it similar to this?
If you scroll down on the description, it says "Drivers must be installed before using the product"
I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.