-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Video, Display and Touch
- 2nd monitor screen resolution option greyed out after Window...

Create an account on the HP Community to personalize your profile and ask a question
02-03-2022
12:45 AM
- last edited on
02-09-2022
02:26 PM
by
MayS
Help! The 2nd monitor connected to my desktop computer now has a greyed out screen resolution function so all the icons & text are huge! Happened a week after Windows 11 upgrade. (desktop is a HP Pavillion 24-xa 1009na All-in-One). thanks
02-10-2022 09:51 AM - edited 02-10-2022 09:51 AM
Bring up the device manager.
Is the external monitor recognized? For example:
Both of the above are recognized but Windows thinks the ViewSonic is just a generic PnP.
If you see "unknown" then delete it and put an [x] in the delete driver. Then select the "Scan for new hardware" to have the monitor recognized.
Your display control panel (AMD, Intel or NVidia) should also have recognized the monitor. Sometimes it does a better job than window 11
Regards
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it