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Microsoft Windows 8.1 (64-bit)

I used windows 10 before and after some times my laptop started to stuck. when I'm watching a film it stuck 3 or 4 times then I have to turn off the laptop and start again. It continually happened. Then I started to use windows 8 then problem solved but now I can't decrease the brightness level at all. It hurts my eyes. The brightness control button which is in the key board doesn't work. please help me! 

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@dinuka03

 

Welcome to the HP Support Community.

 

Please let us know which Laptop do you have, the full name with the model number, to help you further with this.

 

Thanks 🙂


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