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martinandrewmcg
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Accidental cracked screen!

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HP all in one 24-f0009na
Microsoft Windows 10 (64-bit)

Help - I've cracked my screen, I'll put the rant below. But the help I require is in finding a replacement screen. I can't seem to find it anywhere? Its for HP all in one 24-f0009na. The PC fell over and the screen now has a crack through the middle. I've fixed a tonne of latops screens myself, but generally that would entail going onto amazon or ebay, buying the part and swapping them over.

 

This is my first all in one and I can't seem to find a part, info or any other online support for this issue. 

 

RANT! The base is a wire stand with four touch points, its so **bleep** unstable I moved it to the back of my desk to clean and one of the base rungs wobbled and the whole thing fell over. Had it been a flat base, it wouldn't have moved! Design flaw and user error.

 

Ignore the rant - it just eased some of my anger. Help required for finding out how to fix this would appreciated. 

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A4Apollo
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Hey there! @martinandrewmcg,

 

I understand your concern. So please find the replacement part number for the display raw panel listed below.

 

L42938-002    ASSY,Panel Kit - 238 FHD+ZBD W/CBL,Sy/Sh24

 

You can purchase the part from the HP part store using this link. Click Here

 

Or you can contact HP phone support and get the service options. 

 

Contact HP support using this link. Click Here

 

Hope this answers your query!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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martinandrewmcg
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Thanks for the advice, but I've lready got this far and it is not orderable? I've only had this PC for 2 months and I'm being told the part is discontinued. There's nobody selling it on Google, so how does a customer fix this?

 

L42938-002   Part is not orderable in the HP Parts Store. 
ASSY,Panel Kit - 238 FHD+ZBD W/CBL,Sy/Sh24   
RoHS: COMPLY_2.06
 

This part is used in more than 200 products, we can not show the details
 
 
 
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A4Apollo
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Hi! @martinandrewmcg,

 

Thanks for writing back to us.

 

There is nothing much we can do in do in this situation.

 

As I suggested in my previous post, please contact HP phone support and get the service options for your PC.

 

 

Take Care! 

A4Apollo
I am an HP Employee

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martinandrewmcg
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The supports system or let me rephrse the lack of support is what bnrought me to this forum after I had exhausted every plausible level of support! 

 

This is a 2 month old PC and there are no more spare parts? 

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A4Apollo
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Hi! @martinandrewmcg,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

 

Regards

A4Apollo
 

A4Apollo
I am an HP Employee

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