Adding a third display monitor

[LLowery]

I have an HP Pavilion All-in-One and I need to hook up two additional monitors (for a total of three displays).   I’ve hooked up one of the monitors using the HDMI port, and the other using the USB-C port (in fact, I am using an HDMI chord with a USB-C to HDMI adapter).  No matter what I do, the system will only recognize the first external monitor (on the HDMI port).  What do I need to do to incorporate the second external monitor?

[banhien]

@LLowery 

What is your Pavilion 27 All in One ?  Please use the following way to find out the model/product of your machine

                 https://support.hp.com/us-en/document/bph07555

For security reason, please do NOT post its Serial number (s/n) on Internet.

Regards.

[LLowery]

[LLowery]

Is this what you are looking for?  Thanks for your help

[banhien]

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@LLowery wrote:

Is this what you are looking for?  Thanks for your help

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@LLowery 

I still can't see the image. I believe Admin allows me to enable the image but I don't know how. Please wait.

Regards.

[LLowery]

product name: HP Pavilion All in One 27 d)xxx

product number: 1K0G2AA#ABA

software build: 20WW6BNT602#SABA#DABA

motherboard ID 86ED

BIOS: F.41-07/22/2021

keyboard revision: A01

total memory: 16GB

Processor name: Intel R Core TM i7-10700T CPU @ 2.ooGHZ

Does this help?

[Smithy1985]

I have the exact same issue with the same system as LLowery but the 24inch version.... very frustrating

[LLowery]

Very frustrating. I am hoping someone can provide an answer soon because I bought this machine under the advice that it could in fact accommodate two external monitors. 

[Smithy1985]

I've found a solution! I had to order a different display adapter from amazon, a little on the expensive side but worth the money to get two additional monitors working with the HP AIO. Here is the link to the adapter: j5create USB Type A to Dual HDMI Adapter - Dual HDMI Multi Display Convertor | 4K Ultra HD + 1080p F... . You need to download the display adapter driver from their website, then plug the adapter into your USB a slot, restart your pc for the driver to be installed and then go to display settings and then the additional monitors will be detected. 

Hope this helps