Allocate more memory to video

[starmanjb]

I simply do not have enough memory allocated to video.  My video freezes or is jerky while the audio continues, then the video catches up, then freezes... it's very frustrating.  I had one of your HP techs take control of this PC remotely a month or so ago and he brought every driver up to date so that's not an issue.  128 MB is simply not enough.  I'd like to allocate at least 1 GB to video but I don't know how to do that.  Can you give me the procedure to accomplish this?  There is no way to do it via the Display Settings --> Advance Display --> Display Adapter Properties.  I believe this has to be set up in the BIOS?  Thanks in advance. 

[NonSequitur777]

@starmanjb,

Welcome to our HP User Forum!

As @A4Apollo mentioned, and I quote:

"You can't increase the video memory per-se, but you can allocate more virtual memory for your computer to use. 

To do this, click start, right click computer>Properties>advanced system settings>advanced>performance>advanced>(virtual memory)>change> 

click custom size and enter the size of hard drive space you would like to allocate to virtual memory. I would recommend and initial size of 10000mb and a maximum size of 20000mb. Click apply and reboot your system."

Link: Solved: how do i dedicate more video memory to my laptop - HP Support Community - 6607765.

The only thing I would like to add to this, is to make sure you have sufficient RAM installed, at least 2 x 8GB of DDR4 PC4-25600, 3200 MHz, Non-ECC, Unbuffered, SODIMM, 260-pin RAM sticks.

Hope this was helpful.

Kind Regards,

NonSequitur777

[starmanjb]

Allocating virtual memory did not solve the issue.  I have 96 GB of Ram in this PC and the video is still choppy and freezes up.

[NonSequitur777]

@starmanjb,

Help me out here: the max RAM capacity for your HP Pavilion All-in-One PC 27-d0000i is 2 x 16GB.

Regardless, perhaps other esteemed HP aficionados could chime in here, such as: @Paul_Tikkanen, @DGroves, @Huffer.

Kind Regards,

NonSequitur777

[Huffer]

Virtual memory and video memory are not the same. Virtual memory is when storage (hard drive or SSD) is allocated to be used like RAM. It is slower than actual RAM and is not a good solution. Modern computers with at least 16 gigs of RAM do not need virtual memory. It's a throwback to when computers had much less RAM and used to fill up what there was much more often. Virtual memory allows an overflow which at least prevents the computer from crashing but slows it way down. Video memory on an integrated video system like Intel graphics takes a part of RAM and sets it aside for use by video only. In some cases video memory allocation can be adjusted in the BIOS but generally these days integrated video memory systems are dynamic....they will grab RAM as needed. The problem with integrated video is it is just not fast enough to render good video in demanding games. No additional amount of video memory will help much if the video engine is slow and cannot pump pixels fast enough. 

[DGroves]

this series model had some that were able to use a "DISCRETE" laptop video chip option that hp offered

it was the nvidia mx350 chip

https://support.hp.com/us-en/document/c06901094

and while slow by today's standards it was much faster than the cpu's embedded Intel® UHD Graphics 630

so if your system has this option, you should enter the bios and set the nvidia chip as the default display device

[Huffer]

Graphics are integrated on that particular model.