Autorotation option is gone after reboot

[AmnaKh]

Hello Everyone, I bought a hp envy laptop from the US but now I'm using it from a different country, I had my laptop rebooted but now autorotation does not work, I can not find the option in the control panel anymore, and even when I attempt to rotate the screen it does not recognize it, and when I turn on tablet mode manually it does not open the keyboard automatically when I press somewhere to type.

I tried many solutions including updating divers, anyone could help, please?

Thank you.

[Paul_Tikkanen]

Hi:

What is the full model number or product number of your notebook?

Use this guide to find that information.

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

What operating system are you running on it?

[AmnaKh]

my operating system: Windows 10 Home 64-bit Version: 19045.2965

product name: HP ENVY x360 Convertible 15m-bq0xx

I hope this helps.

[Paul_Tikkanen]

I don't see any applicable drivers for the autorotation feature like the notebooks with Intel processors have.

The only suggestion I can offer would be to back up your files and use the HP cloud recovery tool to create a bootable USB recovery drive that will factory reset your notebook.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support