BROKEN SCREEN

[WINN405]

I have a hp all in one 24-df1  and the screen is broken it just all of a sudden quit. looks like something hit it but i know it didn't cause where its located there's nobody that really uses it.  currently using an external monitor. is there any place i can buy a replacement screen.   

[VikramTheGreat]

Hi @WINN405,

Welcome to the HP support community.

Sorry to hear about the screen issue on your HP All-in-One 24-df1. I understand how inconvenient it is to lose the built-in display, even if you’re currently using an external monitor. Let’s walk through what could be happening and how we can help find a replacement screen if available.

Why the screen might stop working

• Even if nothing appears to have hit it, the display panel or its internal ribbon cable might have been damaged (e.g., due to a slight bump, thermal stress, or manufacturing fatigue).
• The backlight, LED driver, or power supply circuit in the display housing could have failed.
• Sometimes the panel appears intact, but the image driver board inside the screen is no longer functioning.

Replacement screen availability

We’d like to check whether HP has the specific replacement part for your model. To do that, please send us the following privately:

• Your PC’s serial number (found on the back or in HP Support Assistant)
• The full product name or number (e.g., 24-df1xxx)
• A short description or photo of the screen issue (if you’d like)
   

Once we have those details, we can see:

1. Whether HP supplies a replacement screen for that particular model, and
2. The cost of repair options via authorized service or parts order.

We’re here to help you find the best path to getting your display restored.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[WINN405]

You can tell it’s the screen that’s broke it has a center spot that looks like something hit it. Not sure how it could have gotten hit. It was in our office so not sure.  

 

[VikramTheGreat]

Hi @WINN405,

Thank you for sharing the image. It shows that the damage is due to impact, and although the device has a 2-year Care Pack, it does not cover physical cracks or accidental damage.
 

If you would like to proceed with a repair, it will be on a chargeable support. Please let me know, and I can check the service cost and the available repair options for you.

Keep me posted

Regards
VikramTheGreat

[WINN405]

Around what would a repair cost 

[VikramTheGreat]

Hi @WINN405,

Thank you for getting back to us. Regarding the pricing, I completely understand how important it is to get clear and accurate information. In this case, I’d recommend reaching out to our support team, who’ll be able to provide the exact pricing along with the best available options for your situation. They’ll make sure you get the most suitable and cost-effective guidance.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support