cancel
Showing results for 
Search instead for 
Did you mean: 
JonD90
New member
2 1 0 0
Message 1 of 5
181
Flag Post

Black borders on HP 27x 144hz monitor/fake led strips

HP Recommended
Microsoft Windows 10 (64-bit)

I bought a HP 27x monitor. The are 5-10mm black borders around the side and top of the screen. The advertising on the packaging indicates the screen should go all the way to the edges, I would not have bought it if I had known it didn't. Have tried  different display settings with my graphics card (overscan/underscan/gpu resolution scaling/updated drivers etc) and nothing fixes it. Anyone know of a fix for this?

 

Also, the packaging makes it seem as if there are led lights all along the bottom bracket, however, there is only one in the centre middle. 

 

I had to replace the first one I bought because it came with dead pixels. Got a replacement. The second one's front panel isn't even connected properly and has a gap about half way along, where it was not glued/connected properly. 

 

 My decision to purchase it was influenced by the packaging, and given the price I'm really disappointed with this product.   Just want to know if there's a way to fix the border issue at least?

4 REPLIES 4
Prométhée
Level 16
Level 16
6,056 5,984 663 2,460
Message 2 of 5
Flag Post
HP Recommended

Hello
can you give me the ad link?
It’s a big mistake for me!
To have tested several screens Whether it is HP or other:
If there is a 5/10 mm border on the sides at the top, and like me, nothing at the bottom.
There is absolutely nothing we can do, it's the slab that is like this
For the rest, if the screen does not suit you, according to what you indicate, an umpteenth replacement, will it be satisfactory ..?
in your place, I would try to get a refund, and I would choose another model
If possible, which is not currently the case, by going to see directly in a shop, how is the screen!
The ads, the descriptions, are not always the best!

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ?  Click on the yes button



Desktop-Knowledge-Base
Was this reply helpful? Yes No
JonD90
Author
New member
2 1 0 0
Message 3 of 5
Flag Post
HP Recommended

This is the same image that appears on the packaging.This is the same image that appears on the packaging.

This image is the same as what appears on the packaging. 

vs

Reality

IMG_20201031_194810.jpgIMG_20201031_194829.jpg

Thanks very much for your reply!

 

At least now I know it's not just a settings issue. 

 

Unfortunately, due to covid I couldn't see it in store. 

 

I do still think it's disappointing that they have example pictures on the packaging that are not reflective of the actual product. 

 

O'well!

 

Thanks again.

 

 

 

 

 

Was this reply helpful? Yes No
Prométhée
Level 16
Level 16
6,056 5,984 663 2,460
Message 4 of 5
Flag Post
HP Recommended

Often there is a mandatory mention
non contractual image, it is well found ..
You don't have the ad link, is it just on the packaging?
That said, unfortunately there is nothing I can do for you, I am 99% certain that the product is like this ..

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ?  Click on the yes button



Desktop-Knowledge-Base
Was this reply helpful? Yes No
Prométhée
Level 16
Level 16
6,056 5,984 663 2,460
Message 5 of 5
Flag Post
HP Recommended

I have looked a bit on the net, and most show a bad image
I saw the difference on a site where there is a video
https://www.digitalife.com.mx/producto/48061/monitor-led-tn-27-hp-3wl52aa-full-hd-1080p-144hz-freesy...

I think we have to pay attention to what is mentioned here:

https://store.hp.com/Canadastore/Merch/Product.aspx?id=3WL52AA&opt=ABA&sel=MTO

Minimum dimensions (W x D x H)

61.36 x 5.56 x 37.86 cm

Display area (metric)

59.76 x 33.61 cm


I'm not sure that's the difference, but it looks good to me!

Please mark the answer, it might help other users @JonD90 

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ?  Click on the yes button



Desktop-Knowledge-Base
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation