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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-08-2021 03:09 AM

HP Recommended
Product: HP ENVY 700-311na
Operating System: Microsoft Windows 10 (64-bit)

HELP! Hi, I'm hoping if someone can help with my Monitor / displayport issue:

I have a dual screen LG 27UL850 monitor setup with my HP ENVY 700-311na Desktop (which has AMD Radeon R9 270 Graphics card, MS-7826 (Kaili) motherboard).

After you wake the monitors up from display powersaver mode, the monitor connected to the displayport wakes up with black screen (sometimes you see a tiny bit of flickering on the black screen). The only way to recover is to do a full restart or put the desktop in sleep and then wake it up.

Please can someone tell me how to resolve this? So far I have switched off PCI Express > Link state Power Management and I have also changed Displayport version on the monitor from 1.4 to 1.2... But still not fixed 😞 - I even tried looking in the BIOS but HP doesn't let you look at the settings.

I know I can switch off powersaver but I would like the keep this option and fix the issue

Please help!

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