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TexasTyper
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Black screen at startup

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HP All-in-One 24 24-dp0014 PC
Microsoft Windows 10 (32-bit)

Four days ago, I bought an HP All-in-One Touch Screen 24-dp0014 PC.  New, not refurb.  Every morning, I have to run a BIOS update in order to get the screen to work. It is black when I start up the unit, and today, it went to black about 15 minutes after I ran the BIOS and logged in. My only option was to restart the unit again.

 

I have tried all of the troubleshooting fixes recommended on the HP website. The BIOS option at startup seemed to get things up and running - until today. (Also, I turned the sleep mode off completely when I first noticed this was happening, so I know it's not that.)

 

The second day I used the machine, I checked for updates and ran all recommended updates, two of which were HP related.  i was already having issues with the black screen before that, and running the updates didn't seem to improve things. Is anyone else having this issue? Did I just get a faulty machine?

2 REPLIES 2
Kumar0307
HP Support Agent
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@TexasTyper, Welcome to the HP Support Community!

 

For now, kindly perform the steps mentioned in this document - Computer Starts but Screen Remains Blank

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update. Reboot the computer. 

 

Let us also run a test on the hardware components of the PC

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. Perform System Test > Extensive test. Share the result on your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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TexasTyper
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Hello, and thank you for your reply. I ended up having to return the computer and exchange it for a new unit. Whatever was wrong with it could not be easily fixed by me, and it was brand new. The new unit works fine. Thank you for your help!

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