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Itzeluscangaaa
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Message 1 of 3
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Black screen, caps flashing and beeping sound

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HP touchscreen laptop

Once you turn on the laptop it’s a pitch black screen, caps starts to flash ,and then it starts to beep. I’ve tried everything but nothing seems to work !

2 REPLIES 2
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 3
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@Itzeluscangaaa

 

I reviewed your post and I understand that the computer is not booting to Windows and the caps lock light is blinking.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

What is the operating system you are using?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c01732674

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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jamie333
Level 3
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Message 3 of 3
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It seems to be haard-disk issue

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