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HP Recommended
HP 23es
Microsoft Windows 7 (64-bit)

My screen become black, light blinking on the right bottom, but when i press power and option button under the monitor, the screen comeout display for a while after i release the button the screen become black again. I already check the HDMi and not it the problem. I hope somebody can help ke with this issue

1 REPLY 1
HP Recommended

@Syafiq6005

Welcome to the HP Support Community

 

This could be a hardware issue, I would personally suggest you contact our HP Support for one on one interaction. 

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

 

Step 1. Open link: https://www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.