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‎06-25-2020 01:27 PM

HP Recommended
Product: HP ENVY All-In-One-27-b145se

Help!!  Black screen.  Computer turns on then as soon as I sign in, whether I sign in with facial recognition or pin, the screen goes black.  I can see my cursor moving around, but that's it.

1 REPLY 1

‎06-29-2020 05:47 AM

HP Recommended

@MAGA2020

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please perform a Reset and let me know if that helps. Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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