Black screen victus laptop.

[Remcovp]

Help: i got 2 times al black screen while is was starting my laptop. after unplug the battery and reset the laptop by holding the power butten for 15 sec. the problem was temporary solved for 1 day.

how can i solve this problem? is ther an update or something else that i need to instal? 

the laptop is:

HP Victus 

 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz

64-bits 

windows 11 

23h2

[Nal_NR]

Hi @Remcovp,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the black screen.

Perform a hard reset

If your computer suddenly fails to boot properly, perform a hard reset (power reset).

For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.
• Note:
• If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot.
• Otherwise, continue with the troubleshooting procedures in this document.

Click here for the remaining steps.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.